GREYES

DO YOU OFFER BESPOKE ORDERS?

Not at the moment. But Greyes is constantly working to bring you the best possible options, with a strong commitment to quality. To stay updated on future releases, we recommend signing up for the Greyes mailing list and adding the shop to your favourites. Thank you for your interest.

HOW WILL I RECEIVE MY PACKAGE?

All orders are carefully handled and packaged to protect them in transit so that they reach their destination in optimal conditions. Please refer to our Delivery policy for detailed information.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please refer to our Delivery policy.

If your order is a digital download, no physical item(s) will be shipped. Instead, this will be available for download once payment is cleared.

DO YOU OFFER TRACKING INFORMATION?

This will depend on the selected shipping method at checkout. Please refer to our Delivery policy to see which ones offer full tracking for your country.

MAY I RETURN THE ITEM IF I’M NOT HAPPY WITH IT? (REFUND/EXCHANGE)

Greyes follows an eco-friendly business model that allows printing only when and what is needed. This means that all Greyes’ physical items are made to order and crafted specifically for you, which means returns or exchanges are not accepted unless an error was made on our part. However, if you encounter any issues with your order, please don’t hesitate to reach out for support.

In exceptional cases where a refund is approved, the buyer will be responsible for paying for the return shipping costs unless an error was made on our part. You will be refunded only for the item’s price you paid at the time of purchase, minus the shipping costs.

Digital downloads are not eligible for returns, refunds or exchanges due to their nature. Please read our Terms & Conditions for further information.

For further information about returns, please view our Returns, Refunds & Exchanges policy.

MY ITEM IS DAMAGED ON ARRIVAL. WHAT SHOULD I DO?

If your item arrives damaged, please fill up this form immediately. A photo proof will be required prior to sending a replacement. Once approved,  a new replacement item will be shipped to you. Please read clause 2 in Terms & Conditions for more detailed information.

DO YOU HAVE ANY FRAMING RECOMMENDATIONS?

This will mainly depend on each individual’s taste. However, you usually want to achieve a contrast to make the art print stand out; if the print has a mainly white background, it is better to use a black or dark-coloured frame and vice versa.

Another thing to consider is the print or painting style. A traditional gold frame with a thick border looks best if the subject is a classic one. Minimalist frames with a thin border are recommended for abstract or line art prints. You can also use wood frames if adding a rustic style to your home appeals to you.

DO YOU HAVE ANY CONSERVATION RECOMMENDATIONS?

Yes. Some good conservation practices are:

  • Clean your hands before handling the art print, and wear gloves to prevent oils and dirt from transferring to the surface.
  • Do not hang the artwork in places prone to moisture, where extreme temperature changes may occur, or in direct sunlight. Alternatively, you can use a frame with protective glass to avoid damage to the print.
  • Choose glass frames with UV protection or acrylic to minimise exposure to UV light, which can cause fading and discolouration over time.
  • If the item is framed, lightly dust the surface of the frame with a soft, dry cloth without cleaning solutions.

I STILL HAVE QUESTIONS OR I REQUIRE DETAILED ANSWERS TO MY QUESTIONS, IS THERE ANY WAY TO CONTACT YOU?

Yes, please get in touch via this form here. You should receive a response within 1-2 business days.

NOTE: To ensure the smooth running of the business, any unsolicited messages/calls/emails offering services and unrelated to business will be disregarded, blocked and marked as SPAM. Additionally, Greyes will file this as a data mishandling issue and report the offending company, website or person to the ICO under the Data Protection Act 2018.

Greyes upholds a strict policy against all forms of fraud. Any fraudulent activity or scams against Greyes Ltd, its trading names or its customers, online or offline, will be promptly reported to the police and Action Fraud UK. Greyes donates at least 10% of its sales to charitable causes worldwide and will relentlessly pursue the full recovery of stolen funds.