2.6 Please contact Greyes Ltd as soon as you receive a damaged or wrong item. Photo proof is a must prior to sending a replacement. Any damaged item due to your mishandling is not eligible for replacement or refund.
2.7 In alignment with Greyes’ sustainable practices, the company follows a print-on-demand (POD) approach for its online services, an eco-friendly business model that allows printing only when and what is needed (i.e., the item is only printed when someone orders it). This means that all Greyes’ products are made to order and printed just for you, so returns or exchanges are not usually accepted. But if there are any issues with your order, please get in touch for support. It is important that you reach out within 14 business days of receiving the item and that you inform Greyes BEFORE sending the item back to the address below. All returns and exchanges require approval. Once a return is approved, you have another 14 days to return the items once you’ve told us. You, the buyer, are responsible for any return shipping costs unless the return is due to an error on our part. Please ensure all items are returned in their original condition. Please send it to the following address once the return is acknowledged and approved:
FOR UK, NON-EU & THE REST OF THE WORLD, PLEASE RETURN TO:
GREYES LTD
207 Regent Street, Suite 8, Third Floor.
London W1B 3HH, United Kingdom.
FOR EU:
GREYES LTD
Via Lima, 7, 00198 Roma RM,
Lazio, Italia.
2.8 For Greyes Ltd to issue a refund, the item must be received within the time period set forth above and in its original packaging. The item will be inspected and then approved. So please take extra care when returning the item. You will be refunded for the price of the item, minus the shipping costs that you paid at the time of purchase. Refunds will not be issued for returned items that are damaged and/or have visible wear. If a refund is approved, Greyes Ltd will refund the buyer within 14 days of receiving the item(s) back.
2.9 Greyes Ltd does not accept liability for bespoke or personalised orders resulting in faulty items due to the buyer’s inaccurate specifications or grammar mistakes. In that case, the item(s) will not be eligible for a refund/exchange.
2.10 For digital products, also known as digital downloads, no physical items will be shipped. It is the buyer’s responsibility to ensure the product is compatible with their software/device. Due to the nature of digital downloads, they are not eligible for refunds or exchanges. However, you can contact Greyes if you require assistance or if there are any issues with your digital product.
To view the rest of the Terms & Conditions, please click here.
GREYES 